Tokyo Station

1. 1After arriving at the station, go to the store or agreed hand-off point.
2. 2Show driver documents, passport or identity materials required by the order.
3. 3Exact parking bay, plate number and hand-off details are provided after confirmation.

Please contact us as early as possible before rental pickup date. This allows us to better arrange the shuttle service or vehicle，and to ensure you receive a smooth and efficient service. Store Contact Information: https://cennet.tousenn.co.jp/ WhatsApp (Business): +81-7091757234 Phone: +81-03-5809-3228 WeChat: IXdongshan1688 Kakao: +817028231564 Kakao ID：ixrental Line: @jdmcar Please note our operating hours and charges to avoid additional fees: Free Service Hours: 10:00 – 18:00 (no extra charge). Chargeable Service Hours: 18:01 – 20:00 (a flat fee of 3,000 JPY per occurrence applies). The deposit will be automatically refunded in full within 7 business days after the vehicle is returned and all fees are settled. When reserving the door-to-door return service, please contact our staff at least 24 hours prior to return to confirm the pickup location. Rental Instructures: Get off at Tokyo Station, exit via the Marunouchi South Exit. After exiting, turn left and cross the crosswalk. After crossing the crosswalk, turn left again to find the bus stop. Our staff will meet you at that bus stop.If guests are taking the Shinkansen, please exit from the South Exit The location is: https://maps.app.goo.gl/WWWYXeJ6GV5ga9Mq6?g_st=com.google.maps If you choose the self-service pickup and return service, please note: Parking lot pickup is currently not available. All vehicle pickup and return procedures must be completed at our rental branch. We provide shuttle service between the airport and the branch. Please stay in communication with our customer service during your trip. Self-service pickup and return must be arranged during branch business hours. If you are unable to complete pickup or return within the business hours of the scheduled day, it must be postponed to the next business day, and additional rental fees will be charged according to our policy.

1. 1Return the vehicle to the location confirmed in your booking.
2. 2Before return, confirm fuel or battery level, mileage and vehicle condition.
3. 3Submit exterior, dashboard and parking proof photos as guided.
4. 4Return within the selected store schedule and follow the local hand-off rule.

Please contact us as early as possible before rental return date. This allows us to better arrange the return service，and to ensure you receive a smooth and efficient service. Store Contact Information: https://cennet.tousenn.co.jp/ WhatsApp (Business): +81-7091757234 Phone: +81-03-5809-3228 WeChat: IXdongshan1688 Kakao: +817028231564 Kakao ID：ixrental Line: @jdmcar Return Instructions: Guests will meet the staff at the designated roadside location at Tokyo Station to complete the return procedures. The location is: https://maps.app.goo.gl/WWWYXeJ6GV5ga9Mq6?g_st=com.google.maps.preview.copy. Please note our operating hours and charges to avoid additional fees: Free Service Hours: 10:00 – 18:00 (no extra charge). Chargeable Service Hours: 18:01 – 20:00 (a flat fee of 3,000 JPY per occurrence applies). When reserving the door-to-door return service, please contact our staff at least 24 hours prior to return to confirm the pickup location. If you choose the self-service pickup and return service, please note: Parking lot pickup is currently not available. All vehicle pickup and return procedures must be completed at our rental branch. We provide shuttle service between the airport and the branch. Please stay in communication with our customer service during your trip. Self-service pickup and return must be arranged during branch business hours. If you are unable to complete pickup or return within the business hours of the scheduled day, it must be postponed to the next business day, and additional rental fees will be charged according to our policy.