Vehicles, equipment and services

Japanese road law requires a child safety seat for children under six. Reserve the appropriate seat when booking.

Yes. Select Winter tires while choosing the vehicle. The usual additional charge is JPY 2,200 to 3,300 per day. If the option is unavailable online, contact support.

Only if a suitable vehicle remains available. A fully booked branch may not be able to provide winter tires on the day. Reserve in advance or contact the English Service Desk with your reservation number.

Winter tires are optional unless the confirmed booking shows them as included. Add them while booking and confirm the equipment shown for your vehicle before pickup.

Use winter tires whenever road or weather conditions require them. Check the route and forecast before departure, and do not drive on icy or snow-covered roads without suitable equipment.

Yes, when GPS is shown as an available Extra for the selected Quote. Add it during booking and review the price before confirming. Availability, interface language and support for Apple CarPlay or Android Auto depend on the vehicle and equipment supplied; these features are not guaranteed unless shown in the Quote.

Yes. All IX Rental vehicles are non-smoking. Smoking is not permitted inside the vehicle.

One-way rental is available when the vehicle and both locations are eligible. A one-way fee may apply. Select the intended return location during search and confirm the route and fee shown in the booking.

Participating locations may rent ETC cards. Select the option while booking or contact the English Service Desk. Availability depends on the location.

Contact the English Service Desk. Both pickup and return locations must support the pass, and vehicle-class restrictions apply.

If you reserved the ETC card option, you may be able to add the pass at pickup, subject to both locations and the vehicle class. Advance reservation is recommended to reduce pickup waiting time.

Yes. An ETC card rental is required to use an Expressway Pass.

Reservations are confirmed by vehicle class, not a specific model, brand or colour. Check the model examples, type, capacity and SIPP code shown for the class.

Some locations may offer wheelchair-accessible vehicles or elevating seats. Contact the English Service Desk with the vehicle type, location, date and time to check availability and reserve.

4WD is available depending on vehicle class and location. Select 4WD while changing search criteria; an additional charge may apply. Intermediate Plus large and SUV classes include 4WD.

No. Optional items are rented only with an IX Rental vehicle rental.

Passenger cars and minivans are automatic. Some trucks may be manual; contact the English Service Desk in advance if an automatic truck is essential.

Pet travel may be available when the vehicle class, location and booking terms allow it. Read the pet travel guide, add the requirement during booking and confirm the equipment and conditions with the pickup location before travel.

Winter chains are available as an optional Extra. If needed, add them during booking and confirm the vehicle equipment before pickup.

Ski carriers and ski racks are available as optional Extras. If needed, add one during booking and confirm the vehicle equipment before pickup.

If the supplied vehicle or selected GPS Extra includes compatible audio connectivity, you can play music through Bluetooth, USB or AUX. Check the equipment shown in the Quote; a specific connection type is not guaranteed.