Vehicles and extras

Most vehicle options are sold by vehicle group (SIPP code category). The displayed brand, model, seat capacity, luggage space, and transmission describe typical configurations within that group; the actual car delivered depends on branch inventory at pickup. A specific model is guaranteed only when the rate or package explicitly displays "Guaranteed Model" or equivalent wording; vehicle exterior colour cannot be guaranteed. If passenger seating, luggage capacity, accessibility fittings, or specific powertrain types are essential to your trip, please confirm group specifications and branch availability before completing your reservation.

If the selected vehicle offers child/infant safety seats, GPS navigation, winter tyres or other additional equipment, you can add them during booking. Equipment availability is limited; fees, taxes, language, installation and payment methods may vary by branch and rate; some items are charged separately at the counter. Confirm all items appear in your price breakdown before payment. For child seats, please choose the correct type based on age, height and weight.

Payment terms for extras depend on your selected quote. If fees are listed on the checkout page, they are usually included and confirmed with your booking; if equipment is supplied directly by the branch or added on arrival, payment may be collected separately at pickup and could require local taxes or deposit adjustments. Review the price breakdown and rental terms before confirming to understand what is prepaid and what is due at the counter.

You may request extras at the counter, but fulfillment depends on same-day inventory, vehicle compatibility, operating hours and the selected vehicle group. Extras added on arrival may differ in price from online rates and availability cannot be guaranteed. If the equipment is essential to your journey—such as child safety seats, winter tyres, snow chains or accessibility fittings—please select them during booking and confirm prior to departure.

Pet travel depends strictly on the vehicle group, branch policy and specific rental terms. Please read our Pet Travel Guide and obtain written confirmation from the pickup branch prior to booking or departure; never assume pets are permitted without prior authorization. When approved, pets must be kept in appropriate pet carriers with protective coverings to maintain vehicle cleanliness; additional cleaning or detailing fees will apply if excessive hair, odor, or soiling occurs.

All IX RENTAL vehicles are strictly non-smoking; smoking inside the car is prohibited at all times. To prevent persistent odors, stains, and impact on future renters, please also refrain from using vaporizers, heated tobacco, electronic cigarettes, or any products that produce heavy fumes or strong scents. Violating this policy will result in comprehensive cleaning, deodorization, and vehicle downtime charges in accordance with the rental agreement.

Unless your booking confirmation or vehicle quote explicitly states "Winter tyres included", winter tyres must be treated as an optional add-on. Add them during online reservation and verify your booking confirmation before pickup; never assume a vehicle comes pre-fitted with winter tyres based merely on the winter season, vehicle model, or destination area.

Whether winter tyres, snow chains, or winter equipment are legally required depends strictly on destination road traffic regulations, real-time meteorological conditions, and highway control orders. Check regional road alerts, mountain pass controls, and weather forecasts prior to departure; never drive onto icy, snow-covered, or legally regulated winter roads without appropriate winter equipment.

If GPS navigation is listed as an available Extra on the vehicle details page, you can add it during reservation; equipment availability, system language, user interface, and rental pricing depend on the selected quote. Smartphone connectivity such as Apple CarPlay or Android Auto depends on the exact model and multimedia unit provided and is not guaranteed unless explicitly specified in your confirmed booking. If a specific language or feature is required, please verify prior to payment.

Certain branches provide ETC (Electronic Toll Collection) card rental services. Check if the option is available during booking, or contact the IX Support Team before checkout to confirm. Availability, rental fees, pickup procedures, and return requirements depend on the specific branch. Please note that personal ETC cards, rental ETC cards, and regional Expressway Passes are distinct products with different operational rules.

Certain branch locations may provide wheelchair-accessible vehicles, swivel/lift passenger seats, or specialized mobility fittings; however, fleet availability and specifications vary widely. Please contact the IX Support Team before booking with your required vehicle type, pickup and return locations, rental dates, and mobility requirements. Finalize your reservation only after availability, pricing, and handover procedures have been confirmed.

When 4WD or AWD filtering is available in search results or displayed as a vehicle attribute, you can select the corresponding group. Availability, extra charges, and drivetrain specifications depend strictly on the confirmed booking. Please be aware that 4WD does not substitute for winter tyres or snow chains, nor does it automatically grant winter road access during highway chain restrictions; proper winter equipment must still be prepared according to regional regulations.

Passenger cars, SUVs, and minivans in our fleet are generally equipped with automatic transmissions. However, certain commercial vans, trucks, or specialty vehicles may feature manual gearboxes. Please verify the transmission indicator listed in the vehicle specifications. If an automatic transmission is essential—especially when booking cargo trucks or vans—contact the IX Support Team before payment to prevent unexpected surprises at pickup.

Where snow chains are offered as an optional Extra, you can add them during reservation. Inventory, rental pricing, vehicle compatibility, and mounting guidelines are governed by branch terms. Do not attempt to install unverified aftermarket chains on rental vehicles without authorization, and check whether regional highway authorities mandate or prohibit specific chain types along your route.

If ski or snowboard carriers are listed as selectable Extras, please add them during your initial reservation. Roof racks must be factory-approved and structurally compatible with the assigned vehicle model, subject to branch inventory and mounting constraints. Verify that the carrier is itemized in your confirmed booking, and never attach personal roof equipment without written consent from the branch.

No. Optional equipment and accessories from IX RENTAL are provided strictly in conjunction with an active vehicle rental booking and cannot be rented standalone. Please select any required equipment when booking your car and verify that all items appear on your confirmation prior to payment; unlisted extras cannot be guaranteed on pickup day.