Drivers and booking

You need a valid licence to drive in Japan: a 1949 Geneva Convention International Driving Permit; a licence from Switzerland, Germany, France, Belgium, Taiwan or Monaco with an official Japanese translation; or a Japanese licence.

The permit must be issued under the Road Traffic Convention of 19 September 1949 (Geneva). A 1968 Vienna Convention permit, an EU-issued licence or another licence form is not accepted for driving in Japan. Bring the original passport and, where required, the domestic licence and official Japanese translation.

No. The original valid driver's licence must be presented at pickup. Without it, the vehicle cannot be released and driving without a licence violates traffic law.

Yes. IX Rental may refuse a rental if a customer appears under the influence of alcohol, a different driver arrives from the person named in the booking, a previous rental remains unpaid, or another rental-agreement condition is not met.

Original valid licences and passports are required for every driver, including additional drivers. Copies, scans and digital-only documents are not accepted.

Drivers must be 18 or older. The booking terms and vehicle class may impose additional eligibility conditions.

Yes. An additional driver can be added at the counter free of charge when the rental terms allow it. Every driver must come to the location, present a valid licence and passport, and be recorded before driving.

Book through the IX Rental website. You can also visit the car-rental channels on Klook, Trip.com, Zuzuche or another OTA, search for the IX Rental brand and complete your booking there.

Use Manage Booking for an eligible direct IX Rental booking. Reservations made through another company's website or a travel agency must be changed through that original channel. Phone or email reservations made through the English Service Desk cannot be managed on the website; contact the desk instead.

If a reservation is cancelled within six days of pickup, the specified cancellation fee applies; a cancellation made on the same day as the reservation does not incur that fee. If you do not arrive within one hour of pickup without notice, the reservation is automatically cancelled. Contact the desk or pickup location before pickup if you will be late.

No. Customers must arrange a driver themselves. Rental companies are prohibited by law from acting as drivers, introducing drivers or arranging drivers as an intermediary.

Business hours vary by location. Check the pickup branch's published hours before travelling.

Use the Locations page to search for the nearest location and check its address, opening hours and pickup instructions.

No. Pickup and return must take place during business hours. To return before opening, return during business hours on the previous day. To collect after closing, come the next morning during business hours. Confirm the exact hours with the location.

Contact the English Service Desk or pickup location in advance. If you do not contact us and do not arrive within one hour of the reservation time, the reservation is cancelled and a vehicle may no longer be available. Next-day pickup is not automatic and requires confirmation.

Some locations offer an airport shuttle. Check the exact pickup instructions for the location in your booking; shuttle service is not available at every location.