Payment and refunds
Accepted payment, cardholder rules, authorisation, refunds and receipts.
Your booking terms take priority
Availability, prices, limits and protection conditions can vary by pricing terms, branch and brand partner. Always use the terms shown for your booking as the final source.
How does online prepayment work?
Bookings made on the IX Rental website are prepaid online during booking. The amount shown before payment covers the confirmed booking contents. Extras added at the rental location are paid separately at the location by cash or credit card.
What credit cards can I use?
VISA, Mastercard, JCB, Diners Club, American Express, Discover and affiliated cards are accepted, plus debit cards carrying a supported brand. Prepaid cards and cards without 3-D Secure are not accepted.
Can a passenger pay with their credit card?
No. Online Credit Card Payment requires a card in the main driver's name. A passenger's card cannot be used.
Can I change the credit card registered for Online Credit Card Payment?
Before online prepayment succeeds, return to the payment step and use another supported card. After payment succeeds, the card used for that completed transaction cannot be replaced. Extras added at the location are a separate payment and may be paid by cash or another credit card.
Can I get a receipt for the cancellation fee?
Yes. Use the receipt attached to the email confirming completion of the cancellation-fee payment.
I received a refund notice. Has my reservation been cancelled?
A refund notice alone is not the booking status. It may follow a cancellation, approved refund, price adjustment or payment reversal. Check Manage Booking for the current order and refund status; if they do not match the card notice, contact support with the booking reference.
Related topics
Drivers and booking
Driver documents, eligibility, booking changes, cancellations and branch arrangements.
Vehicles, equipment and services
Vehicle classes, winter equipment, child seats, accessibility, one-way return and ETC.
Protection and charges
Protection packages, CDW, NOC, roadside assistance and price calculation.
Need help with a specific booking?
Include your booking reference so support can check the terms and current order status.